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Unlocking Customer Truths to Shape Winning Strategies.
Unlocking Customer Truths to Shape Winning Strategies.
We empower businesses to make informed decisions by uncovering the motivations, behaviours, and preferences that drive customer actions. InsightSonar’s Consumer Insights solutions leverage online data collection methodologies to unlock valuable customer insights for your business, even without an online presence.
Our Customer Experience Measurement Focus.
Our Customer Experience Measurement Focus.
Customer Experience (CX)
Customer Experience (CX)
Measure and analyse customer journeys across touchpoints to identify areas for improvement and enhance satisfaction.
Voice of the Customer (VoC)
Voice of the Customer (VoC)
Capture valuable customer feedback through online surveys, social media listening, and online reviews to understand their unfiltered opinions and experiences.
Customer Satisfaction (CSAT)
Customer Satisfaction (CSAT)
Gauge overall satisfaction with specific interactions or the brand at large, allowing you to track progress and identify areas for improvement.
Customer Effort Score (CES)
Customer Effort Score (CES)
Assess the ease and efficiency of customer interactions, ensuring your processes are seamless and minimise customer effort.
Net Promoter Score (NPS)
Net Promoter Score (NPS)
Measure customer loyalty and brand advocacy, identifying promoters, detractors, and opportunities to improve.
The Value Proposition.
The Value Proposition.
Deeper customer understanding: Gain insights into customer demographics, preferences, and behaviours, enabling data-driven decisions.
Elevate CX: Identify friction points and tailor experiences that delight and retain customers.
Optimise Operations: Streamline processes and minimise customer effort for long-term loyalty.
Uncover the "Why": Understand the motivations, desires, and pain points driving customer behaviour.
Drive Advocacy: Transform satisfied customers into vocal brand promoters, boosting organic growth.
Delivering CX Measurement Together.
Delivering CX Measurement Together.
With our Consumer Insights Solutions, InsightSonar helps your organisation unlock deeper understanding of your consumers experience in relation to your brands, services and products and drives your strategic decisions.
Collaborative Goal setting.
Tailored Data Collection
Expert Analysis
Strategic Insights
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